Team Member

Understanding of Behavioral Styles for Teams - S-123 [Brochure]
Good teamwork often depends on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.

Reinforcing Your Understanding of Behavioral Styles for Teams - S-127 [Brochure]
This review course is designed to help you reinforce what you learned in the Understanding of Behavioral Styles for Teams Course: how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.

Leadership

UNDERSTANDING OF BEHAVIORAL STYLES FOR MANAGERS - S-119 [Brochure]
Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Managers shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

REINFORCING BEHAVIORAL STYLES FOR MANAGERS - S-124 [Brochure]
This review course is designed to help you reinforce what you learned in the Understanding of Behavioral Styles for Managers Course: how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.

MANAGING PERFORMANCE DISCUSSIONS - C-102 [Brochure]
This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

BEHAVIORAL INTERVIEWING C-108 [Brochure]
The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job.

COACHING - C-111 [Brochure]
In this course we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them.

Sales

SALES TRAINING AND DEVELOPMENT SUBSCRIPTION - B-102 [Brochure]
The Sales Training Subscription gives every salesperson the potential to leap to higher sales plateaus. How? By learning a comprehensive set of basic skills and knowledge--the grounding they need to sell successfully and consistently.

Includes one-year access to the following courses:

• Establishing Credibility and Trust for Sales
• Customer Focused Sales Interviews
• Questions are the Answer for Sales
• Overcoming All Objections
• Territory and Account Management
• Gaining Commitments to Action/Closing
• Win-Win Negotiations
• Prospecting to Create Interest
• Understanding Behavioral Styles for Sales

UNDERSTANDING OF BEHAVIORAL STYLES FOR SALES - S-122 [Brochure]
Effective selling often depends on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

REINFORCING YOUR UNDERSTANDING OF BEHAVIORAL STYLES FOR SALES - S-126 [Brochure]
This review course is designed to help you reinforce what you learned in the Understanding of Behavioral Styles for Sales Course: how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.

ESTABLISHING CREDIBILITY AND TRUST FOR SALES - C-103 [Brochure]
Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.

CUSTOMER FOCUSED SALES INTERVIEWS - C-104 [Brochure]
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively and discover a prospect's important business needs, goals, priorities and personal win.

QUESTIONS ARE THE ANSWER FOR SALES - C-106 [Brochure]
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions and when to use them. We'll discuss seven different types of questions and how you can use each one.

OVERCOMING ALL OBJECTIONS - C-107 [Brochure]
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

TERRITORY AND ACCOUNT MANAGEMENT - C-109 [Brochure]
In this course you will learn the skills to: define your territory, understand your customer base, and prioritize your clients and prospects. You will learn a four-step method for managing your territory. You will also learn how to protect that territory.

GAINING COMMITMENTS TO ACTION/CLOSING - C-110 [Brochure]
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, as well as how to recognize buying signals from your prospect and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says, "no thanks" and how to overcome objections when closing.

WIN-WIN NEGOTIATIONS - C-112 [Brochure]
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win.

PROSPECTING TO CREATE INTEREST - C-113 [Brochure]
In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities. We will also offer you tips on creating internal advocates from existing clients. We'll practice how to qualify an opportunity and how to plan ahead to get the most out of each client meeting.

Customer Service

Customer Service Training and Development Subscription - B-202 - [Brochure]
Customer Service organizations that create positive customer relationships will win in this new century. The internet has impacted every aspect of business--both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge--and power, including new and efficient ways to train Customer Service Representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company.Understanding your customer, learning how to put the customer first and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.

Includes one-year access to the following courses:

• Handling Customer Complaints
• Establishing Credibility and Trust for Customer Service
• Customer Focused Interviews
• Questions are the Answer for Customer Service
• Gaining Commitments to Action/Closing
• Win-Win Negotiations
• Understanding Behavioral Styles for Customer Service

Understanding of Behavioral Styles for Customer Service - S-121 [Brochure]
Customer Service relationships often depend on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.

Reinforcing Your Understanding of Behavioral Styles for Customer Service - S-125 [Brochure]
This review course is designed to help you reinforce what you learned in the Understanding of Behavioral Styles for Customer Service Course: how to recognize different behavior patterns and develop adaptive skills that increase your ability to communicate successfully with others.

Handling Customer Complaints - C-100 [Brochure]
This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Establishing Credibility and Trust for Customer Service - C-101 [Brochure]
Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.

Customer Focused Sales Interviews for Customer Service - C-104 [Brochure]
In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively and discover a prospect's important business needs, goals, priorities and personal win.

Questions are the Answer for Customer Service - C-105 [Brochure]
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions and when to use them. We'll discuss seven different types of questions and how you can use each one.

Win - Win Negotiations for Customer Service - C-112 [Brochure]
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win.

Attention Healthcare Providers!

The following two downloads provide valuable information about CEU and American Nurses Credential Center's Commission on Accreditation (ANCC) contact hours awarded for selected courses.

• CEU & ANCC Contact Hour Summary
• CEU & ANCC Contact Hour Credit FAQ